Kebijakan Pembayaran

1.1. Perusahaan bertanggung jawab secara keuangan untuk saldo akun para klien di setiap saat.

1.2 Tanggung jawab keuangan perusahaan mulai dari catatan pertama mengenai deposit pelanggan dan berlanjut hingga penarikan penuh dana mereka.

1.3 Klien berhak untuk menuntut kepada Perusahaan jumlah apapun dari dana yang tersedia dalam akunnya pada saat permintaan.

1.4 Metode-metode deposit/penarikan yang resmi adalah metode-metode yang tertera pada situs web resmi perusahaan. Klien menanggung semua risiko yang berhubungan dengan penggunaan metode-metode pembayaran tersebut karena metode pembayaran bukanlah partner perusahaan dan bukan tanggung jawab perusahaan. Perusahaan tidak bertanggung jawab atas penundaan atau pembatalan apapun dari sebuah transaksi yang disebabkan oleh metode pembayarannya. Jika klien memiliki klaim berhubungan dengan metode pembayaran yang ada, merupakan tanggung jawabnya untuk menghubungi layanan bantuan dari metode pembayaran tersebut dan untuk memberitahu perusahaan mengenai klaim itu.

1.5 Perusahaan sama sekali tidak menanggung tanggung jawab untuk kegiatan penyedia layanan pihak ketiga yang mungkin digunakan oleh pelanggan untuk melakukan deposit/penarikan. Tanggung jawab keuangan perusahaan untuk dana klien mulai ketika dana telah dimasukkan ke akun bank perusahaan atau akun lainnya yang terkait dengan metode pembayaran yang tertera pada situs web perusahaan. Jika ada penipuan terdeteksi ketika atau setelah sebuah transaksi keuangan, perusahaan berhak untuk membatalkan transaksi tersebut dan membekukan akun klien.
Tanggung jawab Perusahaan kepada dana klien berakhir ketikan dana ditarik dari akun bank perusahaan atau akun lainnya yang terkait dengan perusahaan.

1.6 Jika terjadi kesalahan teknis terkait dengan transaksi keuangan, perusahaan berhak untuk membatalkan transaksi tersebut beserta hasilnya.

1.7 Klien hanya boleh memiliki satu akun terdaftar pada situ web perusahaan. Jika perusahaan mendeteksi adanya duplikasi pada akun pelanggan, perusahaan berhak untuk membekukan akun dan uang pelanggan tanpa hak penarikan uang.

2. Pendaftaran klien

2.1 Pendaftaran klien berdasarkan pada dua langkah utama:

- Pendaftaran web klien.
- Verifikasi identitas klien.

Untuk memenuhi langkah pertama, klien harus:

- Memberikan identitas dan informasi kontak asli kepada perusahaan.
-Menerima perjanjian perusahaan beserta lampiran-lampirannya.

2.2 Untuk memenuhi langkah kedua perusahaan harus meminta dan klien harus memberikan

- scan atau foto digital dokumen identifikasinya.
- salinan lengkap setiap halaman dokumen identifikasinya dengan foto dan informasi pribadi.

Perusahaan berhak untuk meminta dokumen lain apapun dari klien, seperti tagihan pembayaran, konfirmasi bank, scan kartu bank atau dokumen lain yang mungkin diperlukan saat proses identifikasi.

2.3 Proses identifikasi harus diselesaikan dalam 10 hari kerja sejak permintaan dari perusahaan. Pada kasus tertentu perusahaan bisa memperpanjang masa identifikasi hingga selama 30 hari kerja.

3. Proses deposit

Untuk melakukan deposit, klien harus membuat permintaan dari Kabinet Pribadinya. Untuk melengkapi permintaannya, klien harus memilih metode pembayaran dari daftar yang ada, mengisi semua informasi yang diperlukan dan melanjutkan pembayaran.

Mata uang berikut ini tersedia untuk deposit: USD

Proses permintaan penarikan bergantung pada metode pembayaran dan mungkin berbeda dari satu metode ke metode lain. Perusahaan tidak dapat mengatur waktu pemrosesan. Jika menggunakan metode pembayaran elektronik, waktu transaksi bisa dalam hitungan detik ataupun hari. Jika menggunakan transfer antar bank langsung, waktu transaksi bisa hingga 45 hari kerja.

4. Pajak

Perusahaan bukanlah agen pajak dan tidak memberikan informasi keuangan klien kepada pihak ketiga manapun. Informasi ini hanya akan diberikan jika ada permintaan resmi dari badan pemerintahan.

5. Refund policy

5.1 The Client is entitled at any time to withdraw any or all funds from his/her Account by sending the Company a Request for Withdrawal containing the Client’s order to withdraw money from the Client’s Account, which complies with the following terms:

- the Company will fulfill the order in the Client’s trading account only within the balance of the Client’s Account at the time of order fulfillment. If the amount withdrawn by the Client (including commissions and other expenses for making payment pursuant to this Regulation) exceeds the balance on the Client's Account, the Company may reject the order after explaining that rejection;

- the Client's order to withdraw money from the Client's Account must comply with the requirements and restrictions set forth by current legislation and other statutes of the countries in the jurisdiction of which such transfer is made;

- money from the Client's Account must be withdrawn to the same payment instrument that was previously used by the Client to transfer funds to the Account. The Company may limit the amount of the withdrawal to a payment instrument to the deposits on the Client's account from that payment instrument. The Company may, at its discretion, make exceptions to this rule and withdraw Client money to other payment instruments, but the Company may at any time ask the Client for the payment information for the other payment instruments, and the Client must provide the Company with that payment information.;

5.2 A Request for Withdrawal is be fulfilled by transferring money to the Client’s External Account by an Agent authorized by the Company.

5.3 The Client will make a Request for Withdrawal in the currency of the deposit. If the deposit currency is different from the transfer currency, the Company will convert transfer amount into the transfer currency at the exchange rate established by the Company as of the time when the funds are debited from the Client’s Account.

5.4 The currency in which the Company makes transfers to the Client’s External Account, depending on the currency of the Client’s Account and the withdrawal method, may be displayed in the Client’s Dashboard.

5.5 The conversion rate, commission and other expenses related to each method of money withdrawal are set by the Company and may be changed at any time at the Company’s sole discretion. The exchange rate may differ from the currency exchange rate set by the authorities of a particular country and from the current market exchange rate for the relevant currencies. In the cases established by Payment Service Providers, funds may be withdrawn from the Client’s External Account in a currency that is different from the currency of the Client’s External Account.

5.6 The Company reserves the right to set minimum and maximum withdrawal amounts depending on the withdrawal method. These restrictions will be posted in the Client's Dashboard.

5.7 The order is considered accepted by the Company if it is created in the Client’s Dashboard, is shown in the Payment History section and in the Company’s system for accounting of clients’ requests. An order created in any manner other than that specified in this clause will not be accepted and fulfilled by the Company.

5.8 Money will be withdrawn from the Client's account within five (5) business days.

5.9 If funds sent by the Company pursuant to a Request for Withdrawal have not arrived in the Client's External Account within five (5) business days, the Client may ask the Company to investigate the transfer.

5.10 If the Client made a mistake in the contact information when drawing up a Request for Withdrawal that resulted in failure to transfer money to the Client's External Account, the Client will pay a commission for resolving the situation.

5.11 The Client's profit in excess of the funds deposited by the Client may be transferred to the Client's External Account only by a method agreed by the Company and Client, and if the Client made a deposit in his/her account by a certain method, the Company has the right to withdraw a previous deposit by the Client by the same method.

6. Payment mothods for refunds

6.1 Bank transfer.

6.1.1 The Client may send a Request for Withdrawal by bank transfer at any time if the Company accepts this method at the time of funds transfer.

6.1.2 The Client may make a Request for Withdrawal only to a bank account opened in his/her name. The Company will not accept and fulfill orders to transfer money to a bank account of a third party.

6.1.3 The Company must send the money to the Client's bank account according to the information in the Request for Withdrawal if the conditions of clause 7.1.2. of this Regulation are met.

The Client understands and agrees that the Company assumes no liability for the time it takes to make a bank transfer.

6.2 Electronic Transfer.

6.2.1 The Client may send a Request for Withdrawal by electronic transfer at any time if the Company uses electronic money transfer when the request is made.

6.2.2 The Client may make a Request for Withdrawal only to his/her personal electronic account.

6.2.3 The Company must send money to the Client's electronic account according to the information in the Request for Withdrawal.

6.2.4 The Client understands and acknowledges that the Company is not responsible for the how long it takes to make an electronic transfer or for circumstances resulting in a technical failure during the transfer if they occurred through no fault of the Company.

6.3 The Company may, at its discretion, offer the Client other methods for withdrawing money from the Client's account. This information is posted in the Dashboard.



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