付款政策

1.1在任何时刻公司都会对客户账户的余额负财务责任.

1.2 从客户的第一次存款记录开始一直到所有的资金提取完毕公司都负财务责任.

1.3 在询盘时客户有权向公司索取其账户获得的任何资金量.

1.4 存/取款的唯一正式做法是在公司官方网站显示的方法.由于支付方与公司不是合伙关系因此也不属于公司的责任范围所以客户要承担所有与使用这些支付手段相关的风险.公司不对任何由支付方式引起的交易取消或者延期进行负责.如果客户对任何支付手段有任何诉求,他/她有责任与相应的支付手段的支持服务取得联系并提交诉求.

1.5 公司不对客户可能会用来存/取款的任何第三方服务商的行为承担任何责任.当资金被转移到公司的银行账户或者任何在公司网站显示的其它与支付手段相关的账户中时公司对客户资金的财务开始负责.如果在财务交易期间或者财务交易后发现有欺诈行为,公司将有权取消这些交易请冻结客户的账户.
当客户的资金从公司的银行账户或者其它与公司相关的账户提取后公司对客户的财务责任结束.

1.6 如果出现了与财务交易相关的技术问题,公司有权取消交易及其结果.

1.7 客户只可以在公司网站注册一个账户.如果公司删除了客户账户的复本,公司有权冻结客户的账户和资金但无权提取.

客户注册

2.1客户注册包括以下两步:

-客户网站注册.
-客户的身份核实.

要完成第一步客户需要:

- 向公司提供他/她的真实身份和联系方式.
-接受公司的协议和附加条款.

2.2 要完成第二步公司需要客户提供

-他/她的一张身份证明扫描件或数码照片.
-他/她的身份证明全部复印包括照片和个人详细信息.

公司有权有权客户提供任何其它文件,如账单,银行核实,银行卡扫描件或者其它任何身份验证所需的必要文件.

2.3 根据公司规定身份验证过程必须在10个工作日内完成.有时验证周期可能会长达30个工作日.

3. 存款过程

如要存款,客户应该通过其个人账户进行询盘.为了完成询盘,客户需要选择清单所示的一种支付方式,填写所有的必要信息然后继续付款.

存款USD可用以下货币:

提款请求的处理时间取决于支付手段而且各自有别.公司不可以规定处理时间.如果使用电子付款方式,交易时间可能会相差数秒甚至几天时间.如果直接使用银行汇款,交易时间可能长达45个工作日.

公司不是纳税代理人所以不能提供客户的财务信息给任何第三方机构.这些信息只有在政府机构正式要求时才可提供.

5. Refund policy

5.1 The Client is entitled at any time to withdraw any or all funds from his/her Account by sending the Company a Request for Withdrawal containing the Client’s order to withdraw money from the Client’s Account, which complies with the following terms:

- the Company will fulfill the order in the Client’s trading account only within the balance of the Client’s Account at the time of order fulfillment. If the amount withdrawn by the Client (including commissions and other expenses for making payment pursuant to this Regulation) exceeds the balance on the Client's Account, the Company may reject the order after explaining that rejection;

- the Client's order to withdraw money from the Client's Account must comply with the requirements and restrictions set forth by current legislation and other statutes of the countries in the jurisdiction of which such transfer is made;

- money from the Client's Account must be withdrawn to the same payment instrument that was previously used by the Client to transfer funds to the Account. The Company may limit the amount of the withdrawal to a payment instrument to the deposits on the Client's account from that payment instrument. The Company may, at its discretion, make exceptions to this rule and withdraw Client money to other payment instruments, but the Company may at any time ask the Client for the payment information for the other payment instruments, and the Client must provide the Company with that payment information.;

5.2 A Request for Withdrawal is be fulfilled by transferring money to the Client’s External Account by an Agent authorized by the Company.

5.3 The Client will make a Request for Withdrawal in the currency of the deposit. If the deposit currency is different from the transfer currency, the Company will convert transfer amount into the transfer currency at the exchange rate established by the Company as of the time when the funds are debited from the Client’s Account.

5.4 The currency in which the Company makes transfers to the Client’s External Account, depending on the currency of the Client’s Account and the withdrawal method, may be displayed in the Client’s Dashboard.

5.5 The conversion rate, commission and other expenses related to each method of money withdrawal are set by the Company and may be changed at any time at the Company’s sole discretion. The exchange rate may differ from the currency exchange rate set by the authorities of a particular country and from the current market exchange rate for the relevant currencies. In the cases established by Payment Service Providers, funds may be withdrawn from the Client’s External Account in a currency that is different from the currency of the Client’s External Account.

5.6 The Company reserves the right to set minimum and maximum withdrawal amounts depending on the withdrawal method. These restrictions will be posted in the Client's Dashboard.

5.7 The order is considered accepted by the Company if it is created in the Client’s Dashboard, is shown in the Payment History section and in the Company’s system for accounting of clients’ requests. An order created in any manner other than that specified in this clause will not be accepted and fulfilled by the Company.

5.8 Money will be withdrawn from the Client's account within five (5) business days.

5.9 If funds sent by the Company pursuant to a Request for Withdrawal have not arrived in the Client's External Account within five (5) business days, the Client may ask the Company to investigate the transfer.

5.10 If the Client made a mistake in the contact information when drawing up a Request for Withdrawal that resulted in failure to transfer money to the Client's External Account, the Client will pay a commission for resolving the situation.

5.11 The Client's profit in excess of the funds deposited by the Client may be transferred to the Client's External Account only by a method agreed by the Company and Client, and if the Client made a deposit in his/her account by a certain method, the Company has the right to withdraw a previous deposit by the Client by the same method.

6. Payment mothods for refunds

6.1 Bank transfer.

6.1.1 The Client may send a Request for Withdrawal by bank transfer at any time if the Company accepts this method at the time of funds transfer.

6.1.2 The Client may make a Request for Withdrawal only to a bank account opened in his/her name. The Company will not accept and fulfill orders to transfer money to a bank account of a third party.

6.1.3 The Company must send the money to the Client's bank account according to the information in the Request for Withdrawal if the conditions of clause 7.1.2. of this Regulation are met.

The Client understands and agrees that the Company assumes no liability for the time it takes to make a bank transfer.

6.2 Electronic Transfer.

6.2.1 The Client may send a Request for Withdrawal by electronic transfer at any time if the Company uses electronic money transfer when the request is made.

6.2.2 The Client may make a Request for Withdrawal only to his/her personal electronic account.

6.2.3 The Company must send money to the Client's electronic account according to the information in the Request for Withdrawal.

6.2.4 The Client understands and acknowledges that the Company is not responsible for the how long it takes to make an electronic transfer or for circumstances resulting in a technical failure during the transfer if they occurred through no fault of the Company.

6.3 The Company may, at its discretion, offer the Client other methods for withdrawing money from the Client's account. This information is posted in the Dashboard.



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